Shipping Policy

Last updated: September 22, 2026

This Shipping Policy explains how we process, package, and deliver orders placed through TruckMate Parts.

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1-2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During periods of high demand, processing may take slightly longer; we will notify you if there is a significant delay.

2. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout based on your delivery address. Estimated delivery times are provided by our shipping carriers and are not guaranteed, as they can be affected by factors outside our control, including weather, customs processing, and carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Any applicable shipping fees will be clearly shown before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, where available, so you can monitor your delivery status.

5. Heavy and Freight Items

Certain heavy-duty truck parts may require freight shipping due to their size or weight. For such items, additional delivery timelines and handling instructions will be communicated separately, and a freight partner may contact you directly to arrange delivery.

6. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. Additional charges may apply for re-shipment of returned or undeliverable packages.

7. International Shipping

If international shipping is available for your location, please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

8. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can investigate with the shipping carrier. In the case of a lost shipment confirmed by the carrier, we will arrange a replacement or refund.

9. Damaged Shipments

If a package arrives visibly damaged, please note this with the carrier upon delivery where possible, and contact us within 7 days with photos of the damage. Please refer to our Refund and Return Policy for how damaged items are handled.

10. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or carrier partnerships. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

For any questions about shipping or delivery, please reach out using the details below.