Refund/Return Policy
Last updated: September 22, 2026
At TruckMate Parts, we want you to be confident in every purchase. This Refund and Return Policy explains how returns, exchanges, and refunds are handled for orders placed through our website.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided the following conditions are met:
- The part is unused, uninstalled, and in its original condition
- The part is in its original packaging, with all labels, tags, and included accessories
- You have proof of purchase (order number, receipt, or invoice)
- The part is not listed under our Non-Returnable Items below
Parts that have been installed, show signs of use, or have been altered in any way cannot be accepted for return, as this affects our ability to resell them and may raise safety concerns for future buyers.
2. Non-Returnable Items
The following items cannot be returned unless they arrive defective or damaged:
- Electrical components once installed or wired
- Custom-ordered or special-order parts
- Parts marked as “Final Sale” or “Clearance” at the time of purchase
- Products damaged due to misuse, improper installation, or normal wear and tear
3. Wrong or Incompatible Parts
OEM and MPN reference numbers shown on our product pages are provided to help you cross-check fitment, but final compatibility with your specific vehicle, make, model, and year remains the buyer’s responsibility. If you receive a part that does not match what you ordered, or that was shipped due to an error on our part, we will cover the cost of return shipping and provide a full refund or exchange. If a part was ordered incorrectly by the customer, standard return conditions and shipping costs (see Section 6) apply.
4. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the damaged item and packaging. We will arrange a replacement, repair, or full refund at no additional cost to you.
5. How to Start a Return
To initiate a return, please contact our support team using the details below with your order number, the part(s) you wish to return, and the reason for the return. Once your return is approved, we will provide instructions on how and where to send the item back.
6. Return Shipping Costs
- If the return is due to our error (wrong item shipped, defective product), we cover return shipping costs
- If the return is due to a change of mind or an incorrect order placed by the customer, return shipping costs are the customer’s responsibility
- A restocking fee may apply to certain returned items; this will be communicated to you before your return is finalized
7. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 7-10 business days. Please note that your bank or card provider may take additional time to reflect the refund in your account.
8. Exchanges
If you need a different part instead of a refund, we are happy to arrange an exchange, subject to stock availability. Please contact us to arrange this.
9. Order Cancellations
Orders may be cancelled free of charge before they have been shipped. Once an order has shipped, it can no longer be cancelled and standard return conditions will apply instead.
10. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
For any questions about returns or refunds, please reach out using the details below.